Exchange & Refund Policy

Welcome to Label Isha Gupta! We are committed to ensuring your satisfaction with our clothing products. This Exchange & Refund Policy outlines the guidelines and procedures for exchanging or refunding items purchased from our website labelishagupta.com (the "Website").

Eligibility for Exchange and Refund:

Product Mismatch or Manufacturing/Quality Issue:

If the product or size you received does not match the one indicated in your order confirmation email, or if you believe the product has a real manufacturing or quality issue, please follow these steps:

Contact Us: Reach out to us within five working days of receiving your order. Contact us at info@labelishagupta.com and provide the following details:

• Order Number
• Delivery Address
• Clearly state the reason for the return.
• If the item is faulty or inaccurate, include a picture of it.
• Provide Pictures: If you believe the item has a manufacturing issue or is damaged, please provide clear pictures of the item as soon as you open the package.

Return Eligibility:

For an exchange or refund to be initiated, the following conditions must be met:

• The request for return is made within five working days of receiving the order.
• The item(s) being returned are unwashed, unworn, and have their original tags still attached.
• The item(s) are returned in their original packaging.

Exchange Process:

Upon receiving your request for exchange and confirming its eligibility, we will process your exchange as follows:

• We will provide you with a return shipping label or instructions for returning the item(s) to us.
• Once we receive the returned item(s) and inspect them for compliance with our return eligibility conditions, we will initiate the exchange process.
• You will be provided with a replacement item of the correct size or style, depending on availability.

Refund Process:

If a refund is applicable based on the circumstances and in accordance with this policy, we will process your refund as follows:

• Once we receive the returned item(s) and verify their compliance with our return eligibility conditions, we will initiate the refund process.
• The refund will be processed using the same payment method used for the original purchase.
• Please allow a reasonable time for the refund to be reflected in your account, as processing times may vary based on your payment provider.

Contact Us:

If you have questions or need further assistance regarding our Exchange & Refund Policy, please contact us at info@labelishagupta.com. Our customer support team is here to help.

By making a purchase on our Website, you agree to the terms outlined in this Exchange & Refund Policy.

This Exchange & Refund Policy is effective as of the date indicated above.